Privacy Policy

Introduction

OC Oceanside Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at www.masonryoceanside.com or use our masonry services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request an estimate, contact us through our website, call our phone number, or engage our services. This information may include your name, email address, phone number, property address, project description, and any other details you choose to share with us. We also collect information automatically when you visit our website, including your IP address, browser type, device information, and pages you visit.

How We Use Your Information

We use the information we collect to provide you with masonry services, respond to your inquiries, prepare estimates, schedule on-site consultations, and communicate with you about your project. We may also use your information to improve our website, send you relevant information about our services, and comply with legal obligations. We do not sell your personal information to third parties for marketing purposes.

Contact Form Submissions

When you submit a quote request through our website contact form, your information is collected through our third-party form provider, Tally. Your submission is securely transmitted and stored in our systems. We use this information solely to respond to your inquiry and provide you with the masonry services you requested. We do not share your contact form submissions with any parties other than those necessary to fulfill your service request.

Phone Communications

When you call our business phone number at (760) 388-1012, we may record your name, phone number, and the details of your inquiry to better serve you. Phone conversations may be recorded for quality assurance and training purposes. We will inform you if a call is being recorded.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, such as scheduling software, email providers, or payment processors. These service providers are required to protect your information and only use it for the specific purposes we authorize. We may also disclose your information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information you use to access our services.

Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records and customer information may be retained for several years after project completion for warranty purposes and business records. You may request deletion of your information by contacting us, subject to our legal obligations to retain certain records.

Your Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. You may also opt out of receiving marketing communications from us at any time by contacting us directly. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

OC Oceanside Masonry
1140 S Tremont St #109
Oceanside, CA 92054
Phone: (760) 388-1012
Email: contact@masonryoceanside.com